Privacy Policy
Last Updated: 2026-07-24
TopGemWeb Marketing Agency (“TopGemWeb”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.
1. Data Controller
TopGemWeb Marketing Agency
[Legal Company Name]
[Street Address]
[Postal Code] [City]
Germany
Email: [EMAIL]
Phone: [PHONE]
Website: [DOMAIN]
If applicable:
VAT ID: [VAT ID]
2. Legal Basis for Processing
We process personal data in accordance with Article 6 GDPR on the following legal bases:
- Your consent (Art. 6(1)(a) GDPR)
- Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR)
- Compliance with legal obligations (Art. 6(1)(c) GDPR)
- Legitimate interests (Art. 6(1)(f) GDPR)
3. Information We Collect
We may collect the following categories of personal data:
- Name
- Email address
- Phone number
- Company name
- Information you submit through contact forms
- Communication records
- IP address
- Browser type
- Operating system
- Device information
- Referral URL
- Date and time of website access
4. Contact Forms
When you contact us using our contact forms, we collect the information you voluntarily provide.
We process this information solely for:
- Responding to your inquiry
- Preparing quotations
- Providing our services
- Customer communication
We retain this information only as long as necessary to fulfill these purposes or comply with legal obligations.
5. Phone Calls
If you contact us by phone, your call may be processed using CallRail for call routing, call analytics, and customer communication.
Depending on configuration, CallRail may process:
- Phone number
- Call date and time
- Call duration
- Call source
- Call recordings (only if enabled and legally permitted)
Call recordings are only made where legally permitted and, where required, with your consent.
6. SMS Communication
If you choose to communicate with us via SMS, we process your phone number and message content solely for customer communication.
Message data is retained only as long as necessary for business or legal purposes.
7. Cookies
Our website uses cookies to ensure proper functionality and improve your browsing experience.
Cookies may include:
- Essential cookies
- Functional cookies
- Analytics cookies (with consent where required)
You can manage or withdraw your cookie consent at any time using our cookie banner.
8. Google Analytics
We use Google Analytics 4 to better understand how visitors use our website.
Google Analytics may collect:
- IP address (subject to Google processing)
- Device information
- Browser information
- Pages visited
- Session duration
- Interactions with the website
Google processes this information on our behalf. Analytics cookies are only activated after your consent where legally required.
9. Google Services
Google Maps
Our website may include Google Maps to display locations.
Using Google Maps may result in data being transmitted to Google.
Google Fonts
Our website uses locally hosted Google Fonts whenever possible to minimize external data transfers.
Cloudflare Turnstile
To protect our contact forms against spam and abuse, we use Cloudflare Turnstile.
This service may process technical information such as your IP address and browser characteristics.
10. Website Hosting
Our website is hosted by Hostinger.
Hosting providers automatically collect server log files including:
- IP address
- Date and time
- Browser information
- Operating system
- Requested pages
- HTTP status codes
These logs are processed for security, troubleshooting, and system administration.
11. Email Communication
If you contact us via email, we process your message solely for responding to your inquiry and maintaining business communication.
Emails are transmitted securely using our email service providers.
12. Third-Party Services
Our website may use the following third-party services:
- Google Analytics
- Google Maps
- CallRail
- Stripe (if payments are offered)
- Cloudflare
- Hostinger
- WP Mail SMTP
Each provider processes personal data only as necessary to provide its services.
13. Sharing of Personal Data
We do not sell your personal information.
We only share personal data with:
- Hosting providers
- Payment providers
- Communication providers
- Analytics providers
- Government authorities where legally required
14. International Data Transfers
Some service providers may process personal data outside the European Economic Area.
Where applicable, we ensure appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
15. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal retention requirements.
16. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption
- Access controls
- Secure hosting
- Regular software updates
- Data minimization
17. Your Rights Under GDPR
Under the GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
18. Children’s Privacy
Our services are not directed toward individuals under the age of 16, and we do not knowingly collect personal data from children.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.
The latest version will always be published on this page.
20. Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact:
TopGemWeb Marketing Agency
[Legal Company Name]
[Street Address]
[Postal Code] [City]
Germany
Email: [EMAIL]
Phone: [PHONE]